Getting to Know You | Customizing | Installing and Setup
Training | Ongoing Support 

Our business process helps us design and create that approach in five comprehensive steps:

Step One: Getting to Know You
We use questionnaires and interviews to discover everything there is to know about how you do business.

Step Two: Customizing
We configure software and - when necessary -- write new code and import data to create a custom fit. We also phase in the changes at a rate that avoids creating that deer-in-the-headlights look on the faces of your employees.

Step Three: Installing and Setting Up
We schedule the installation around your schedule, so you don't have to worry about down time.

Step Four: Training
The best computer software in the world is a waste of money if no one knows how to use it. We make sure everyone in your company does.

Step Five: Ongoing Support
IMA doesn't assume that our job ends when the last training module is completed. We take pride in our outstanding levels of support.